Big hue here
mine works, little hues won't let him log in once in game so I sopke via the magic of live internet chat to EA unhelpful desk
this is how it went
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Status: Disconnected
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Chat Dialog
Smith: Hi, my name is Smith. How may I help you?
: good evening
Smith: Hello
: i have just installed moh on my sons machine
Smith: ok
: and when he tries to log into a game it says user is invalid and does not exisit, yet we can log into the EA site using these details
: any ideas
Smith: I sincerely apologize for the inconvenience caused to you because of the issue you are experiencing
Smith: Please provide me your code for the game and EA Account
: the game code on the booklet?
: is that what you need?
Smith: Yes
: am I allowed to give that out?
Smith: Yes. there is no problem with that
Smith: We are here to help you
xxxxxxxxxxxxxx the account name is xxxxxxxxxxxxxxxxx
Smith: Thanks for providing me the requested information.
Smith: Could you please wait for a moment while i check it for you
: any ideas
: are you still there?
Smith: Could you please tell me from where you purchased the game?
: we bought 2 copies from PLAY.COM my copy seems to work fine
: they were limited edition copies
: with the bF3 BETA
: The problem is the game not logging into the EA account, what does that have to do with where the game came from?
Smith: I have reset your password and now you will get a new password in your E-mail id xxxxxxxxxxxxxxxxx
Smith: Please check your E-mail id
: i have already tried that it did not work, do you think that that is the problem?
Smith: Please let me know whether you are able to login
: i will try that now the email has just arrived please hang on
Smith: ok
: ok I have tried that it still say user does not exist or is invalid
: what should I do now please?
: I can log into the website so I know my sons details work, but the game does not
: are you there?
Smith: yes
Smith: Please wait for a moment
: ok
Smith: Please restart your game and use new password that i provided in link in your E-mail id
: i did actually restart the game before, I have done that agaian and still the same error user does not exisit or is invalid
Smith: ohhh
Smith: The issue you are facing seems to be complicated. I'm forwarding your issue to our senior support they will contact you through email system. Your patience is highly appreciated.
: ok so what happens now?
Smith: My seniors will contact you through E-mail within 12-24 hrs
: 24hours!!!! by email, thats not very good is it. is that the best possible thing that can be done?
Smith: I am sorry for this , but yes
: so thats it then? we cannot do anything for now. I do not know how they are going to resolve this via email!
Smith: They will contact you very soon
: thanks
Smith: Is there anything else in which i may assists you?
Smith: assist*
: assist me with anything else we havent fixed this one yet - lol. No thanks im off to kick the cat with frustration. thanks again
Smith: I can understand this
: good night
You have disconnected.
so nothing was achieved as yet - bugger